Senior Quality Assurance Specialist Doug Shapiro

Doug joined PFM in April of 2016 and is the Senior Quality Assurance Specialist and Manager of the QA Team for Synario in the firm’s Philadelphia office.

Doug manages the Quality Assurance capability and QA Team to ensure consistent high-quality deliverables of the Synario platform to our clients.

Doug implements and administers issue management and support systems built on Atlassian’s JIRA platform. This including Jira Software, Service Desk, and Confluence. These projects serve functional teams across the organization. He also built and administers the Synario Software User Community Forum. The site contains customer-focused areas for best practice advice, assistance and collaboration, training and case study topics.

Doug has many years of experience in Software Quality Assurance across a wide array of industries including Financial, Technology and Pharmaceutical. He has earned credentials as a Certified Scrum Master (CSM) and as a Certified Software Test Engineer (CSTE). He is a member of local discipline groups including Agile Philly, The Philadelphia Atlassian User Group and The Philadelphia Area Technology Professionals Networking Group (TPNG).